Our team processes orders within 4–7 business days (excluding weekends and holidays). Custom and preorder items may take longer, but we always note these timelines on the product page to keep you informed.

Holiday Closures: We observe holidays based on our business calendar, which may include: New Year's Day, Martin Luther King, Jr. Day, President's Day, Eid, Juneteenth, Independence Day, Labor Day, Indigenous People's Day, Veteran's Day, Thanksgiving Day, Winter Holiday (last two weeks of December).

Free shipping is available for orders with subtotals of $75 USD or more AND that are ship within the contiguous U.S.

Standard shipping rates apply for order subtotals that are below $75 USD. Exact charges are calculated by the selected carrier based on factors including your order's total value, weight, package volume, and destination.

Delivery timelines depend on the carrier selected (USPS, FedEx, DHL, etc.) and are not guaranteed. We cannot be held responsible for delays caused by the carrier once your package has shipped. Note that delivery details will always be estimated in business days (this does not include weekends/holidays).

While we ensure your package is safely handed over to the carrier, we are not responsible for packages that are lost, delayed, or damaged in transit. If an issue arises, please file a claim directly with the carrier.

If you purchased shipping insurance during checkout, you may also file a claim through the insurance provider for additional protection.

We are not responsible for packages that do not arrive within the estimated delivery timeframes provided by carriers.

Please ensure the shipping address you provide at checkout is accurate to avoid delays or undeliverable packages. Incorrect addresses may result in additional charges for redelivery.

We have a 14-day return policy in which returns can be submitted up to 14 days from the day the item was delivered. 

PLEASE NOTE:

• Our return policy applies to non-sale items ONLY. Items that are not regular price (typically noted as "sale", "final sale", "clearance", etc.) do not apply to this policy.
• Returns are processed as store credit ONLY. "Cash refunds" are not provided. Accepted returns result in the issuance of digital store credit or a gift card to the original purchaser for the applicable return amount.

Return Eligibility:

• All items (including complimentary items - such as storage pouches and bags) must be in the same condition it was received - unused, unworn, with tags in tact, and in original packaging. 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on final sale items, gift cards, purchases that are more than 14 days old or products (including complimentary product pouches/bags) damaged/not in original condition after conveyance to the delivery destination.

Refunds:

• We operate under a "store-credit only" policy. "Cash refunds" are not provided.

Exchanges:

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and your credit has been issued, make a separate purchase for the new item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To initiate a return:

• Email  info@colctv.com with the subject ‘Return’ and include the purchaser's name, order number, and the reason for the return.
• Our team will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when shipping goods to avoid "lost packages" situations. Please note that customers are responsible for shipping costs of exchange items.
• Once the item has been received and inspected, a confirmation email will be sent, including the status of the return and/or your store credit details.